Where the human approach is indispensable: areas of priority personal involvement
Despite the impressive capabilities of artificial intelligence, there are aspects of sales where the human factor plays a key role. AI can analyze huge amounts of data, identify patterns, and predict customer behavior, but it cannot replace the intuition, creativity, and emotional intelligence of a professional salesperson. The balance between humans and AI in sales is critical to building trust with customers and successfully negotiating.
- Conducting complex negotiations and handling non-standard objections
AI successfully copes with georgia email data typical objections by analyzing previous interactions and offering ready-made response scenarios. However, in complex negotiations, especially in the B2B segment, standard templates do not work. Here, it is important to consider the context, the hidden motives of the client, and external circumstances that can affect the outcome of the deal.
Feel the emotional state of your interlocutor and adjust your communication strategy.
Find non-standard arguments and build a dialogue based on intuition and experience.
Adapt flexibly to changes in the negotiation process.
For example, if a client puts forward unexpected conditions or expresses doubts, AI may not grasp the subtle nuances of the dialogue, while a manager is able to change tactics, show persistence or, conversely, give in at a key moment, preserving long-term prospects for cooperation.